Clear rules.
Sharp focus.
One place for the policies behind purchaser review, responsible research supply, privacy, and fulfillment.
Every request may be reviewed, limited, escalated, or declined.
Published documentation must match the lot it describes.
No human, veterinary, clinical, diagnostic, or therapeutic use.
Read the standard.
These policies work together and form part of each approved transaction.
Research-use policy
Permitted research settings, prohibited uses, purchaser review, and batch-document standards.
02Terms & conditions
The rules governing this website, verification, invoices, accepted orders, and liability.
03Privacy policy
What we collect, why we use it, who supports the process, and how to make a request.
04Shipping & returns
U.S. fulfillment, inspection requirements, chain of custody, and verified remedies.
05Accessibility
Our approach to an inclusive website and how to report a barrier.
Put it in writing.
Include the relevant request, invoice, or lot number. Do not send patient information or unnecessary sensitive data.